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Terms of Service

Last Updated: April 7, 2025

Welcome to Velocent! These Terms of Service ("Terms") govern your access to and use of the services provided by Velocent Martech Solutions ("Velocent," "we," "us," or "our"), including our website (https://www.velocent.in), platforms, and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use our Services. If you are using the Services on behalf of an organization, you are agreeing to these Terms for that organization and promising that you have the authority to bind that organization to these terms.

1. Definitions

  • Client/User ("You"): The individual or entity accessing or using the Services.
  • Services: The martech solutions, including but not limited to lead generation, appointment setting, database generation, managed inside sales, ABM strategies, email marketing, and related consulting provided by Velocent, as potentially further detailed in a separate Statement of Work (SOW) or Agreement.
  • SOW/Agreement: A separate document signed by You and Velocent detailing specific services, deliverables, fees, and timelines.
  • Client Data: Any data, information, or material provided or submitted by You to Velocent in the course of using the Services.
  • Intellectual Property Rights: Patents, copyrights, trademarks, trade secrets, and other proprietary rights.
  • Confidential Information: Non-public information disclosed by one party to the other, marked as confidential or reasonably understood to be confidential.

2. Description of Services

Velocent provides specialized marketing technology and sales acceleration services primarily for businesses in the technology sector. The specific scope, deliverables, service levels (if any), and fees for Services provided to a Client will typically be outlined in a mutually agreed-upon SOW or Service Agreement, which shall prevail in case of conflict with these general Terms.

3. Client Obligations

You agree to:

  • Provide accurate, complete, and current information as required for the provision of Services.
  • Cooperate reasonably with Velocent to facilitate Service delivery.
  • Use the Services in compliance with all applicable laws and regulations (including data privacy and anti-spam laws).
  • Ensure you have the necessary rights and consents to provide Client Data to Velocent and for Velocent to use it as necessary to perform the Services.
  • Refrain from using the Services for any illegal, harmful, or unauthorized purpose, including but not limited to sending unsolicited communications (spam), infringing intellectual property rights, or attempting to disrupt Velocent's systems.

4. Fees and Payment

Fees for Services shall be as set forth in the applicable SOW or Agreement. Unless otherwise specified in the SOW/Agreement, payments are due upon receipt of invoice. Late payments may incur interest charges. All fees are exclusive of applicable taxes, which You are responsible for paying.

5. Intellectual Property

Velocent retains all right, title, and interest in and to its Services, methodologies, software, platforms, documentation, reports (excluding Client Data contained therein), and all related Intellectual Property Rights. We grant You a limited, non-exclusive, non-transferable license to use the deliverables generated specifically for You as part of the Services, solely for Your internal business purposes, subject to the terms of the SOW/Agreement.

You retain all right, title, and interest in and to Your Client Data and Your pre-existing Intellectual Property Rights. You grant Velocent a limited, non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display Client Data solely as necessary for Velocent to provide the Services to You.

You may not use Velocent's name, logo, or trademarks without our prior written consent.

6. Confidentiality

Each party agrees to protect the other party's Confidential Information with the same degree of care it uses for its own similar information, but no less than reasonable care. Confidential Information shall not be used or disclosed except as necessary to perform obligations under these Terms or any SOW/Agreement, or as required by law.

7. Data Privacy

Our collection and use of personal information in connection with the Services is described in our Privacy Policy. You are responsible for ensuring that Your provision and use of Client Data in connection with the Services comply with all applicable data protection laws.

8. Disclaimers

EXCEPT AS EXPRESSLY PROVIDED HEREIN OR IN A SEPARATE SOW/AGREEMENT, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." VELOCENT EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE ANY SPECIFIC RESULTS, SUCH AS NUMBER OF LEADS, APPOINTMENTS, OR REVENUE OUTCOMES.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VELOCENT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VELOCENT'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE AMOUNT OF FEES PAID BY YOU TO VELOCENT FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10. Indemnification

You agree to defend, indemnify, and hold harmless Velocent, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with (i) Your breach of these Terms, (ii) Your violation of applicable laws, or (iii) Client Data, including any claim that Client Data infringes or misappropriates the intellectual property rights of a third party.

11. Term and Termination

These Terms commence upon Your first use of the Services and continue until terminated. Specific service terms and termination conditions may be outlined in an SOW/Agreement. Either party may terminate these Terms or an SOW/Agreement for material breach if the breach remains uncured after reasonable notice. Upon termination, Your right to access and use the Services ceases, outstanding payment obligations become due, and confidentiality obligations survive.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the competent courts located in Pune, Maharashtra, India. The parties agree to attempt to resolve any disputes through good-faith negotiation prior to initiating legal proceedings.

13. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will provide notice through our website or other communication channels. By continuing to use the Services after changes become effective, you agree to be bound by the revised Terms. We encourage you to review these Terms periodically.

14. Miscellaneous

These Terms, together with any applicable SOW/Agreement and the Privacy Policy, constitute the entire agreement between You and Velocent regarding the Services. If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

15. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Velocent Martech Solutions
Velocent Martech Solutions Pvt. Ltd. Life Republic Pune, Maharashtra, 411057, India
Email: business@velocent.in